Viseum AI Surveillance Video Monitoring Software Last updated: 16 October 2026
This policy explains how Viseum International Limited uses personal data when you visit www.viseum.co.uk and its business expansion pages, contact us, or apply to work with us. It is written to meet the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Who we are
1.1 Viseum International Limited is the controller of the personal data described in this policy. It trades under the brand name Viseum UK Group. Viseum International Limited is registered in England and Wales, company number 07971236. Registered office: 2nd Floor, Unicorn House, Station Close, Potters Bar, Hertfordshire EN6 1TL.
1.2 Some Viseum products and services are sold and delivered by independent certified partners who trade under the Viseum brand. Each partner is a separate business and is responsible for the personal data it holds. This policy covers Viseum International Limited only.
1.3 To ask about your personal data, email [email protected] with “Privacy” in the subject line, or write to us at the registered office above.
2. What this policy covers
2.1 This policy covers:
- visits to www.viseum.co.uk, including the business expansion pages under viseum.co.uk/businessexpansion/;
- enquiries you send us through a website form, by email or by telephone;
- applications to become a certified partner, trainer, manufacturer or franchisee, and job applications;
- our dealings with the people who work for our customers, partners and suppliers.
2.2 It does not cover video recorded by systems that our customers operate. See section 11.
3. The personal data we collect
3.1 Data you give us. When you use one of our forms or write to us, we collect your name, email address and the details you choose to give us, such as your organisation, job title, country, telephone number and your message. Application forms may also ask about your company, your market and your experience, and may let you attach a document such as a CV or a company profile.
3.2 Data collected when you visit the website. Our web server and our security service record technical details of each visit, such as your IP address, browser type, the pages requested and the time of the request. With your consent only, Google Analytics records how visitors use the site (see section 6).
3.3 Data from other sources. When you apply to work with us, we may check information that is publicly available about your organisation, for example at Companies House or on your own website.
3.4 Special category data. We do not ask for information about health, ethnic origin, religion, political opinions or other special category data, or about criminal convictions. Please do not include it in a form, a CV or an attachment.
4. How we use personal data and our lawful bases
4.1 We use personal data only for the purposes below, each with the lawful basis shown.
| Purpose | Lawful basis (UK GDPR Article 6) |
|---|---|
| Replying to your enquiry and keeping a record of it | Our legitimate interests in answering enquiries about our technology and services |
| Assessing an application to become a partner, trainer, manufacturer or franchisee, and preparing an agreement with you | Steps taken at your request before entering into a contract; our legitimate interests in choosing suitable partners |
| Assessing a job application | Steps taken at your request before entering into a contract; our legitimate interests in recruiting |
| Performing an agreement with a customer, partner or supplier | Performance of a contract; our legitimate interests where the contract is with your organisation rather than with you |
| Keeping the website secure, blocking spam and preventing misuse | Our legitimate interests in protecting the website and the people who use it |
| Measuring how the website is used, through analytics cookies | Your consent, which you give or refuse in the cookie banner |
| Keeping business and accounting records and meeting our legal duties | Legal obligation |
| Establishing, exercising or defending legal claims | Our legitimate interests |
4.2 Where we rely on legitimate interests, we have weighed our interests against yours. You can ask us for details of that assessment and you have the right to object (see section 12).
4.3 We do not sell personal data. We do not make decisions about you by automated means alone, and we do not use your data to build a profile of you.
4.4 We do not send newsletters.
5. Cookies
5.1 A cookie is a small file that a website stores on your device. On www.viseum.co.uk a cookie banner, provided by CookieYes, asks for your choice before any cookie that is not strictly necessary is set. You can change your choice at any time: change your cookie settings.
5.2 The cookies we use are:
| Cookie | Purpose | Type | Lasts |
|---|---|---|---|
| cookieyes-consent | Remembers your cookie choice | Strictly necessary | 1 year |
| _ga, _ga_* and _gid | Google Analytics: counts visits and shows how pages are used | Analytics, set only with your consent | _ga up to 2 years; _gid 24 hours |
| Cookies set by YouTube | Play a video you choose to watch | Set only with your consent, when you play a video | Set by YouTube |
| cf_clearance (Cloudflare) | Set only if our security service has to check that a visit is not automated traffic | Strictly necessary | Up to 30 minutes |
5.3 If you leave a comment on a page where comments are open, you may choose to save your name and email address in a cookie for one year, so that you do not have to type them again.
5.4 You can also block or delete cookies in your browser settings. If you block strictly necessary cookies, parts of the website may not work.
6. Analytics
6.1 With your consent, we use Google Analytics, provided by Google Ireland Limited, to understand which pages are visited and how visitors find the website. Google Analytics does not store full IP addresses. We see figures for the website as a whole and do not use them to identify you.
6.2 Cloudflare Web Analytics also counts page views. It does not use cookies and does not track you across websites.
7. Videos, translation and other websites
7.1 Our videos are hosted on YouTube. The page shows a picture of each video, and nothing is loaded from YouTube until you press play. When you play a video, YouTube, which is provided by Google, receives your IP address and may set cookies.
7.2 If you choose a language from the language menu, the page is translated by GTranslate, which uses Google’s translation service. Your choice of language and the page address are sent to those services. Nothing is sent unless you choose a language.
7.3 Links to other websites, such as LinkedIn, YouTube or our partners’ websites, open those websites. Each has its own privacy policy, and we are not responsible for how they use personal data.
8. Who we share personal data with
8.1 We share personal data only where we need to, and only with:
- our service providers, who act on our instructions under a written contract: our website and email hosting company in the United Kingdom, Cloudflare (website security and delivery), Google (analytics, with your consent) and CookieYes (recording your cookie choice);
- a certified partner, where you ask us to put you in touch with one, or where your enquiry concerns a territory a partner covers, and only with your agreement;
- our professional advisers, such as lawyers and accountants, under a duty of confidentiality;
- a buyer or investor, if all or part of our business is sold or restructured, under a duty of confidentiality;
- the police, a court or a regulator, where the law requires it.
9. International transfers
9.1 Some of our service providers process data outside the United Kingdom, including in the United States. Where they do, the transfer is protected by UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework, where the provider is certified under it) or by the International Data Transfer Agreement or Addendum approved by the Information Commissioner. You can ask us for a copy of the relevant safeguard.
9.2 If you contact one of our international offices, your enquiry may be passed to colleagues in that country to answer it, under the same safeguards.
10. How long we keep personal data
10.1 We keep personal data only for as long as we need it:
| Data | How long we keep it |
|---|---|
| Enquiries and our replies | 2 years after our last contact with you |
| Applications to become a partner, trainer, manufacturer or franchisee that do not lead to an agreement | 2 years after our decision |
| Job applications that are not successful | 12 months after we tell you our decision, unless you agree that we may keep your CV for longer |
| Records of an agreement with a customer, partner or supplier | 6 years after the agreement ends (12 years for an agreement made as a deed) |
| Accounting and tax records | 6 years from the end of the financial year they relate to |
| Website access logs | 90 days |
| Website security logs | Up to 12 months |
| Your cookie choice and the record of it | 12 months, after which we ask you again |
| Published comments | For as long as the comment is published |
10.2 We may keep data for longer if it is needed for a legal claim, for as long as the claim lasts.
10.3 If you ask us not to contact you again, we keep your name and email address on a short “do not contact” list, so that we can respect your request.
11. Video recorded by Viseum systems that customers operate
11.1 Viseum designs cameras and Software Technology Services that our customers buy and operate. The customer that operates a system decides how it is used and is the controller of the video it records. If you want to know about video of you recorded by a surveillance system, please contact the organisation that operates that system. Signs near the cameras should name it.
11.2 Where we support a customer’s system and can see its data, we act only on that customer’s written instructions as its processor.
12. Your rights
12.1 Under UK data protection law you have the right to:
- be told how your personal data is used, which is the purpose of this policy;
- ask for a copy of your personal data;
- ask us to correct personal data that is wrong or incomplete;
- ask us to delete your personal data;
- ask us to restrict how we use your personal data;
- object to our use of your personal data where we rely on legitimate interests, and to stop direct marketing at any time;
- receive personal data you gave us in a portable format, where we use it with your consent or under a contract and by automated means;
- withdraw your consent at any time, where we rely on consent, without affecting what we did before you withdrew it.
12.2 To use any of these rights, email [email protected]. We may ask you to confirm your identity. We will reply within one month, and tell you if we need longer for a complex request. There is normally no charge.
13. Complaints
13.1 If you are unhappy with how we have used your personal data, please tell us first at [email protected], so that we can put it right. We will acknowledge your complaint within 30 days.
13.2 You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113.
14. How we protect personal data
14.1 The website uses an encrypted connection (HTTPS) and is protected by Cloudflare’s security service. Forms are checked for spam without asking you to solve a puzzle. Access to personal data is limited to the people who need it for the purposes in section 4.
15. Children
15.1 Our website and services are for businesses and public bodies. They are not aimed at children, and we do not knowingly collect personal data from anyone under 18.
16. Changes to this policy
16.1 We will update this policy when the way we use personal data changes. The date at the top shows when it was last updated. If a change affects you significantly, we will tell you directly where we can.
Viseum International Limited
