Sales Demonstrations and Evaluation

Viseum cameras find, fix and follow several incidents at once. One Viseum camera does the work of 6 constantly manned cameras, a Metropolitan Police surveillance officer reported. Viseum is a force-multiplying solution, providing continuous surveillance and monitoring without relying on surveillance operators. Our customers’ assets are permanently monitored and protected. Our solutions enable customers to make more efficient use of resources. The concentration of a security force is targeted at critical areas and events as they happen.

Viseum AI Situational Awareness solutions sell themselves when they are demonstrated live, operating automatically. The crucial time for selling Viseum systems is at the start of the Surveillance Design stage of a security project. A demonstration shows customers how Viseum improves their safety and security services and makes operational savings that raise their return on investment. Demonstrations of Viseum solutions show the technical performance and reliability of Viseum’s powerful camera products and analytic software systems. They also show how the solutions can be customised to meet every project requirement.

Viseum Red Team Service has processed many threat assessments globally. Failing to buy the best available defence leaves high-value assets vulnerable to both conventional and complex threats. Viseum surveillance designs remain ahead of threats. They provide additional rigour, the ring of steel and force protection.

When a security project has been identified, this sales procedure must be followed. The Viseum Certified Corporate Partner will always be involved with Viseum to produce the surveillance design. It is commercially impractical to target a sale if the design has already been completed. If the project’s budget has already been set without Viseum, it will not be enough.

Viseum surveillance designs use the best Hardware and Software Technology Services to secure each remote site. They use less operational overhead than any other solution. This enables the customers to deliver a stronger security service using fewer resources than any other video surveillance design.

> Download presentation of Viseum’s surveillance designs <

Our main objective is to encourage the customer to ask Viseum to design their project. When the customer accepts this design, we can decide whether to attend a meeting or demonstration to close the sale. On many occasions, Viseum’s reputation reduces the need for a meeting or demonstration before going ahead with a project. However, a local partner can be used for this during any part of this process.

1. It is usually more economical for the customer to procure their pilot installation as opposed to attending a general demonstration. This is because demonstrations of value to the customer must be customised to solve their problems. A formal test can be written into the first phase of project delivery. When the agreed test criteria are met, this triggers further payment of the first order. Costs for this test can be reimbursed with the first project’s final account, additions and omissions.
2. Availability of our demonstration equipment is usually 6 weeks from the date of confirmed order. Availability of further advanced tests outside of our Phased Technology Introduction Programme will be 2 to 3 months.

On occasions, we will invest in meetings and demonstrations but only on further scrutiny. A sizable order will need to be qualified. Enough commitment from the customer or local partner will need to be obtained. This is usually a confirmed purchase of 50 to 100 units following the formal site acceptance test.

• Our website demonstration section and reseller downloads section provide many videos that will start the sales process.
• Following this, demonstrations are provided using either of these options:
  • Delivering a Viseum Intelligent Surveillance Trailer to a customer’s point of interest. This offers the greatest sales impact. The customer can finally have a Design where cameras cover all their assets.
  • A Viseum IMC is sent to the customer for installation.
• Viseum IMC demonstrations use our general surveillance scouting profile, which is popular for demonstrations.
• A presentation of Viseum software capabilities, including face recognition, ANPR and F3, will be included.
• These demonstrations help our customers understand the unique benefits of Viseum camera deployments. The local partner can then learn more about the customer’s initial projects and surveillance requirements.

• Initial commissioning of Viseum cameras uses our most popular general scouting surveillance profile. From this, the customer can understand their new capabilities. They can then customise their surveillance requirements.
• The commissioning process can be achieved either before or during live deployments. This usually takes from just a few hours up to one week. It depends on the levels of complexity.
• Our Remote Managed Support allows the customer to have their surveillance requirements changed or modified throughout the lifetime of this service.
• Feedback from the customer during this process can be used to reduce or even eliminate false triggers for when:

1. The PTZ Camera should follow an incident.
2. The PTZ Camera should confirm an incident.
3. An event should create a remote alarm.

Viseum has made a version of this software available for evaluation and demonstration purposes. The Viseum CiVMS LITE has the features and functionality of the Viseum CiVMS deployment version, except those listed below. The in-life 24/7/365 durable failsafe and disaster recovery features come with the full licence for long-term operations.

• Also, the CiVMS LITE evaluation licence uses the system’s most popular iVOS software analytics surveillance features. The evaluation licence runs in 24-hour sessions: at the end of each session the software shows a “closing down” message and is restarted by hand.
• This product’s support is available via email with a 24-hour response time.

Standard evaluation process:

• The CiVMS LITE is installed onto one of the customer’s servers. A licence file is requested to enable a suitable number of camera streams for the evaluation.
• Cameras can then be migrated onto the CiVMS LITE. A list of the many cameras that Viseum already supports can be made available. On the unlikely occasion that Viseum does not support a particular model of required camera, Viseum’s integration team can be made available.
• The customer will then start to learn more about the CiVMS benefits. They can then procure the CiVMS deployment licence and begin to migrate more of their camera streams. Their entire security enterprise can then be optimised.

Advanced evaluation process:

• To the standard evaluation process, Viseum can also present its advanced functionality server software: Viseum CiVMS Face Recognition Software Technology Services, Viseum CiVMS iVOS ANPR and Viseum CiVMS iVOS F3.
• Also, a list of the many access control systems, security devices and Command Control systems that Viseum already supports will be made available.

The following support documentation will be available:

1. Central Intelligent Video Management System Server: User Guide.
2. Central Intelligent Video Management System Client: User Guide.
3. Remote site, CiVMS Server and CiVMS Client checklists.
4. Remote site handover checklist.
5. Camera configuration guidelines.
6. Multi-site client configuration guidelines.
7. Using the Viseum Virtual IMC or other fisheye 360-degree cameras.
8. Using high-resolution video streams (5+ MP).

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